What is the NeruoGym refund policy?

Refund Policy 

In the unlikely event you would like to request a refund please call our office at 858-227-4971, Monday-Friday, 7am-7pm Pacific time, to speak to a Client Care Representative. 

Online products or downloadable brain re-training programs  

Full-pay and installment plans

If you are not satisfied with your program, a refund may be issued within 30 days of purchase. If you do not receive your welcome instructions right away, please notify us immediately. No refunds will be issued after 30 days from purchase. 

Subscription plans

No refunds will be issued for these purchases once payment has been processed. Due to the nature of some subscription packages, an early termination fee may apply.  Please refer to the offer originally presented at the time of purchase, or the Invoice sent to you at the time of purchase for details on your specific plan.

Event Ticket Purchases 

If NeuroGym cancels a live, on-site event, NeuroGym will give participants the option of having their money refunded, or applying their payment to future events. If the event is canceled due to events outside of NeuroGym's control, the ticket purchase price may only be applied to either the rescheduled event or another future event. 

 

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24 Comments

  • Avatar
    Barbara Rowing

    I am being asked to telephone a USA number to request a refund authorization number? I am in the UK.

  • Avatar
    Christine Herd

    I am trying to call the telefone number 858 227 4971 in order to request a refund. However, the number is impossible for me to get through to.
    Please contact me in order for me to recieve my refund.
    Yours sincerely
    Christine Herd

  • Avatar
    Maggie Rehman

    I am interested in requesting a refund and I will not be able to afford this at this time due to family emergency. Please cancel my subscription and cancel the one time charge. Perhaps in the future I will rejoin you, but not at this time. I just signed up a week ago.
    Thank you,
    Maggie Rehman

  • Avatar
    Jonathan Hadlich

    Jonathan Hadlich

    Hi, I´m from Brasil so, that is dificult to me, for call you to cancel my program, I´d send to you an email asking to cancel my program, because I don´t feel it was the right program for me. Thank for understanding my situation.

  • Avatar
    Sinead Murphy

    Hi there

    I would like to request a refund but unable to get through on phone and I am in the UK - phoning from a mobile is expensive. Please can you assist,

    Many thanks
    Sinead

  • Avatar
    Kim Mowatt

    I bought a program and am unable to open it on the site. I have written customer service and have not received a response, and I am unable to get through on the phone. Please contact me ASAP as I have paid for a service that I have not received.

  • Avatar
    Christine Refalo

    Hello,
    I have tried to contact you by phone (once in your trading hours) but there is only an answering machine. Thanks for sending me an email to confirm you got my first call. I would like to cancel my program and get a refund.
    Please can you assist?
    thank you
    Christine Urja Refalo

  • Avatar
    Ted Oliver

    I have purchased your program, tried it and found it is not working for me. Therefore I have decided to stop and am now requesting are a refund. I called your number and left a message to this effect-cancel the program and receive my refund. Thank you. Ted Oliver

  • Avatar
    Inger Bachmann

    Hello,
    I have write you a request - for a refund- two days ago, but I did not get an answer. So again, I want to cancel the program and receive my refund. Thank you. Inger Bachmann

  • Avatar
    Teuvo Timisjärvi

    I have purchased your program.I have found the program Is not working for me. I am unable to call to You from Europe. Can You give me some information how can I receive my Refund? Thank You! Teuvo Timisjarvi

  • Avatar
    Toni Grmek

    I purchased for 1$ the 14 days trial period and canceled it on time via e-mail. Today I was charged $48.60 for WTGM Monthly - The Complete Winning the Game of Money Success Coaching & Brain Re-Training System. Can You give me some information how can I receive my Refund? Thank you for understanding. Best regards, Toni Grmek

  • Avatar
    Ankita Saini

    I am unable to call that give number and I also sent you a mail to close this and refund my money back.please reply as soon as possible

  • Avatar
    Gabriel Auger-Roy

    Hi, I tried two times to call the Client Care, yesterday and today, I left 2 messages and no body called me back, so PLEASE, can you just Refund me ? the program is not for me I don't use it

    Gabriel Auger-Roy Montreal, Canada

  • Avatar
    Michael Lee

    Im in Singapore . I am trying to call the telefone number 858 227 4971 in order to request a refund. However, the number is impossible for me to get through to. Please contact me in order for me to recieve my refund.
    Please asist
    Yours sincerely
    Michael Lee

  • Avatar
    Karen Fourie

    Good day, I have tried this program and I don't know if I am just not ready or open for it but I don't feel a difference. Kindly contact me as I can't get hold of you on 858 227 4971- I am from South Africa. I would like a refund please.

  • Avatar
    Pete Keady

    The program is not connecting with me. Please cancel and refund.
    Thank you,
    Pete Keady

  • Avatar
    Lisa Carolyn Hahn

    I have tried call can not get through I would like a refund the program is not working for me.Lisa Carolyn Hahn

  • Avatar
    Lesa crocker Crocker

    I've called and emailed. Still no reply. Trying to get refund please and cancel. Will be back as soon as $ is flowing which will be soon!
    Lesa Crocker

  • Avatar
    Alexander Franz

    Hi,
    i signed in in the program "Having it all bundle" twice, since my mobile phone took too much the first time and i thought, the order did not finish. However, please refund one of my payments. One Invoice number is #253684, the other one is #253682. Thanks very much. Alexander Franz

  • Avatar
    Michael Kim

    Hi,
    I have just ordered "Having it All Bundle" 2 days ago -Invoice #253408 and I reside in Malaysia. I would like to request for refund based on your 30 days refund policy. The teachings do not resonate with me. Could you kindly assist? Many Thanks! Regards, Michael Kim

  • Avatar
    Sally Palmtag

    Hello,
    After watching the Brain-A-Thon 12/31/2016, I signed up for the bundle with $995 one time payment invoice #256156. I did not discuss this with my husband (he was hunting) prior to making the purchase he is not happy with my decision. I called to cancel this order left a message and I'm wamy iting to get a call back. Please refund my money. Thank you, Sally Palmtag

  • Avatar
    Alex Melamud

    Hello ,
    I accidently purchased your program twice. I wish to cancel one of them off course. How do i do that ?

  • Avatar
    Sandra Randolph

    Hello NeuroGym,
    I would like to request a refund based on your 30-days refund policy.
    I believe this is a good program but it's not working for me. I have 2 invoices for the $995 that you sent me by email dated January 9, 2017, one of which you credited back to me on January 11. The number 858-227-4971 doesn't return my calls that I needed answers for.

    My Invoice numbers are 262278 and 262280. I must have hit the submit button twice by mistake when I paid you and I don't know which one you applied the credit to and which one you have as the actual one you used.

    I believe your program will help create a better world. It just isn't working for me. Thank you. Sandra Randolph

  • Avatar
    Elsa Carrera

    Just a friendly reminder:

    If you are requesting a refund, please do not request it here.

    Please email customerservice@myneurogym.com or call 858-227-4971 and speak personally with one of our team members or leave a voice message.

    Your request will be replied to within 48-72 hours.

    You will be sent an email (about your email request and/or your telephone conversation) confirming that we are processing your request.

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