In the unlikely event you would like to request a refund please call our office at 858-227-4971, Monday-Friday, 7am-7pm Pacific time, to speak to a Client Care Representative.
Online products or downloadable brain re-training programs
Full-pay and installment plans
If you are not satisfied with your program, a refund may be issued within 30 days of purchase. If you do not receive your welcome instructions right away, please notify us immediately. No refunds will be issued after 30 days from purchase.
No refunds will be issued for these purchases once payment has been processed. Due to the nature of some subscription packages, an early termination fee may apply. Please refer to the offer originally presented at the time of purchase, or the Invoice sent to you at the time of purchase for details on your specific plan.
Event Ticket Purchases
If NeuroGym cancels a live, on-site event, NeuroGym will give participants the option of having their money refunded, or applying their payment to future events. If the event is canceled due to events outside of NeuroGym's control, the ticket purchase price may only be applied to either the rescheduled event or another future event.